This Privacy Policy outlines the principles and procedures employed by Lucky Hills Casino (“the Company,” “we,” “us,” or “our”) regarding the collection, use, storage, and protection of personal information of individuals who access and use our online casino website, products, and services in Canada. We are committed to ensuring that your privacy is respected and that your personal data is handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that you provide when registering an account, using our services, or communicating with our support team. This information may include your name, date of birth, address, email address, telephone number, payment information, and identification documents. We also collect information automatically through cookies, log files, and other tracking technologies, such as device information, IP address, browser type, and usage data related to your interactions with the website. This collection is essential for service provision, security, compliance, and enhancing your experience.
2. Use of Personal Information
Lucky Hills Casino uses your personal information to create and manage your user account, verify your identity and age, process payments and withdrawals, ensure compliance with legal and regulatory obligations, provide customer support, personalize and improve website functionality, prevent fraud and illegal activities, and send you transactional or legally required communications. Marketing communications are sent only with your explicit consent, and you can opt out at any time.
3. Legal Basis for Processing
We process your personal data based on your consent, our contractual obligations to you as a user, legal requirements applicable to gambling operators in Canada, and our legitimate interests such as fraud prevention and website security. Where required by law, we seek your consent before collecting or using your personal information for specific purposes.
4. Disclosure of Personal Information
Your personal information may be disclosed to third parties in the following circumstances: to payment processors and financial institutions for transaction processing; to service providers who assist in website operations, support, analytics, and data storage; to regulatory authorities and law enforcement agencies when required by law or regulation; and to any third party in connection with a merger, acquisition, or sale of the company, provided data protection continues. All third parties are contractually obliged to protect your data and use it solely for the specified purposes.
5. International Transfers
Lucky Hills Casino may transfer your personal data outside Canada for processing or storage, including to jurisdictions that may not provide the same level of data protection as Canada. In such cases, we implement appropriate safeguards, such as standard contractual clauses, to ensure that your information remains protected in accordance with Canadian privacy standards. By using our website, you consent to these international data transfers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, regulatory, accounting, or reporting requirements. The retention period may vary based on the type of information and the applicable legal obligations. Once data is no longer required, it is securely deleted or anonymized in compliance with our data retention procedures.
7. Security of Personal Information
Protecting your personal data is a top priority for Lucky Hills Casino. We employ industry-standard technical and organizational measures to safeguard information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure socket layer (SSL) technology, access controls, regular security assessments, and staff training. However, no internet-based service can guarantee absolute security, and you are encouraged to use strong passwords and protect your credentials.
8. Your Rights under Canadian Law
As a user in Canada, you have specific rights regarding your personal information, including the right to access, correct, or update your data; the right to withdraw your consent to processing (where applicable); the right to request deletion of your personal information, subject to legal retention requirements; and the right to lodge a complaint with the relevant privacy authority. To exercise these rights, please contact our Data Protection Officer using the details provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that allow us to remember your preferences and improve service delivery. You may manage or disable cookies through your browser settings, but doing so may affect certain functionalities of the website. For detailed information, please review our Cookie Policy.
10. Third-Party Links
The Lucky Hills Casino website may contain links to third-party websites or services not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party platforms you visit through our website to understand how your data may be collected and used.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our data processing activities, or technological advancements. Any modifications will be posted on this page with an updated revision date. We encourage you to review the Privacy Policy regularly to stay informed about how we protect your information.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer at [email protected]. We will respond to your inquiry promptly and in accordance with applicable privacy laws in Canada.
- Date of last update: June 2026
- Jurisdiction: Canada
- Contact: [email protected]